Privacy Policy

1. Introduction

At Phantom Flare Quorix Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

2. Information We Collect

Personal Information:

• Name, address, phone number, and email address
• Payment information and billing details
• Government-issued identification for registration
• Reservation and stay history
• Special requests and preferences

Automatically Collected Information:

• IP address and device information
• Browser type and version
• Website usage patterns and analytics
• Location data (with your consent)

3. How We Use Your Information

• Process reservations and provide hotel services
• Communicate with you about your stay and services
• Improve our services and guest experience
• Send promotional offers and marketing communications (with consent)
• Comply with legal obligations and security requirements
• Prevent fraud and ensure payment security

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist in hotel operations
• Legal Requirements: When required by law or legal process
• Business Partners: For joint promotions (with your consent)
• Emergency Situations: To protect health, safety, or legal rights

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL encryption for online transactions
• Secure payment processing systems
• Access controls and staff training
• Regular security assessments and updates
• Physical security measures for on-site data storage

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. We use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand website usage patterns
• Marketing Cookies: For personalized advertising (with consent)

You can manage cookie preferences through your browser settings.

7. Your Privacy Rights

Under Canadian privacy laws, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Withdraw consent for data processing
• File complaints with privacy authorities

8. Data Retention

We retain your personal information for as long as necessary to provide services and comply with legal obligations. Typically:

• Guest registration data: 7 years (as required by law)
• Marketing preferences: Until you withdraw consent
• Website analytics: 2 years
• Financial records: 7 years

9. International Transfers

Your information may be transferred to and processed in countries other than Canada. We ensure appropriate safeguards are in place to protect your information in accordance with Canadian privacy standards.

10. Children's Privacy

We do not knowingly collect personal information from children under 13 years of age. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications for material changes
• Updating the "Effective Date" at the top of this policy